One thing is for certain, the person who said "presentation is everything" missed a pretty important point. Sure, good presentation can set you apart from the crowd, but at the end of the day, it’s the quality of your product (or service) that people remember, not the pretty packaging it came in. Which leads us to toilet paper…
One thing I’ve noticed is it doesn’t matter how swanky the hotel, they all use the same cheap one-ply toilet paper! You would think that a nicer hotel would buy a better roll, but they don’t. The last three "fancy" hotels I’ve stayed at all used a grade of paper you’d expect to find in an outhouse, certainly not anything you’d ever buy for your home.
Today I’m staying outside of Palm Springs at a fancy place billing itself as a "resort and spa.” This is the kind of place that serves up a plush bathrobe (do people actually use these?) and stuff that only vaguely resembles soap with words like "exfoliating wash" in the name. All these amenities and yet still there’s a roll of single-ply paper in the bathroom! But this one is a little unusual, and reminds me that presentation really isn’t everything. On the back of the toilet, there’s a spare roll of one-ply paper that the hotel has adorned with a gold foil-embossed sticker with their logo. What a wonderful attention to detail, if only it was on a roll worthy of it.
So at the end of the day, I won’t remember the robe, the giant down pillows on the bed, or the fancy soaps with names I can’t pronounce. I will however remember that someone tried to save a few pennies and forgot the Charmin.