What's The Diff?

The things Quicken Loans team members care about and want to share with the world

An Angel on Her Shoulder

Mikebolach The number one rule in business is to make a profit, right?  Regardless of how you get the job done, just get it done, right?  It’s business, not personal. Right?  Well, that might work for Michael Corleone, but at Quicken Loans/Rock Financial, we take a bit a different view.  We believe that business is personal and treating people professionally and with respect is the difference between a happy client and an angry client.  Check out the story below. This is an actual e-mail sent from a Quicken Loans/Rock Financial client, Jan, who credits her mortgage banker, Mike Bolach (pictured here), with doing a lot more than just selling her a mortgage:

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Wednesday, November 22, 2017