By Paul J. Pickett
Have you ever been in the middle of moving to a new residence, and then said to yourself, “Wow, I didn’t know I had this much stuff!” I feel like I say that to myself every time I move, and this last move was no exception. My wife and I were on our second day of a two day truck rental with Budget Truck Rental service. After the moving company we had hired to help move our large furniture didn’t show up (no call, no show…definitely an anti-DIFF experience), we realized we weren’t going to return the moving truck in time.
I called the Budget location where I would be dropping off the truck and asked how much the charge would be for being a half day late. The young lady who was assisting me said she didn’t know, but it probably wouldn’t be more than a half day charge. She even checked with her supervisor and confirmed this was true. So eventually, my wife and I finished the unloading and returned the truck the next day. I was disappointed when this same young lady told me that she was mistaken when she told me I would only be charged for a half day, and I would now be charged for an extra full day rental. Unhappy, but realizing she had only worked there for three weeks, I paid it and went to work.
Later in the day, I was pleasantly surprised to receive a phone call from this same young lady, telling me that she was going to completely refund me for the extra day rental charges, because this is what she had told me. It was as if I had returned the truck on time and I got an extra day for free!
Now, not only will I use Budget Truck Rental next time I move, I’m telling you to give them a shot as well. And if you are told the wrong information or overcharged, tell them this story. It might make the DIFF for you and your bill.