Please join us for our first ever DIFF podcast, from Mike Lyon, Quicken Loans VP of Operations. Mike had a great time watching the Red Wings win game 2 of the Detroit vs. Calgary playoff series. Well, it was a great time with one big exception. The bathrooms.
And later when Mike tried to e-mail a process improvement suggestion to the managers of Joe Louis Arena, his gesture of goodwill was thwarted…
One thing to mention, in the podcast Mike talks about "mousetrapping." That’s what Quicken Loans refers to when we look for small, little changes that will make a process much better.
So without further delay, please enjoy "The Great Joe Louis Arena Bathroom Fiasco," or "why is the line 30 people long and the trough half full???"