What's The Diff?

The things Quicken Loans team members care about and want to share with the world

Detroit Red Wings – Why the Restroom Trough Was Half Full

Please join us for our first ever DIFF podcast, from Mike Lyon, Quicken Loans VP of Operations. Mike had a great time watching the Red Wings win game 2 of the Detroit vs. Calgary playoff series. Well, it was a great time with one big exception. The bathrooms.

And later when Mike tried to e-mail a process improvement suggestion to the managers of Joe Louis Arena, his gesture of goodwill was thwarted…

One thing to mention, in the podcast Mike talks about "mousetrapping." That’s what Quicken Loans refers to when we look for small, little changes that will make a process much better.

So without further delay, please enjoy "The Great Joe Louis Arena Bathroom Fiasco," or "why is the line 30 people long and the trough half full???"

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  1. I was at a concert at Joe Louis Arena about 14 months ago. After my experience in the men’s room, I can safely say that you could not get me to return to that venue for anything short of Led Zeppelin, returned from the dead. It was appalling, disgusting, behavior unsuitable for even monkeys. A trip only a few months before to Comerica Park showed that an arena’s bathroom facilities need not be insufficient or unclean. Despite accommodating many more people than Joe Louis, Comerica Park’s restrooms were several magnitudes larger, cleaner, and emptier. A critical mass of people in the restrooms like you’d find at Joe Louis would require an attendance several times the capacity of Comerica itself. And that’s how it should be.

    Posted by: Ryan Meray | April 16, 2007
  2. This was a huge issue at the game. My husband had to wait until the end of the game to go to the bathroom.

    Posted by: Anonymous | April 17, 2007
  3. Two things about this baffle me:
    1) Like Mike said, why convert the bathroom with less stalls?? Women require stalls, period. Men are flexible. In this voice mail, one could almost take his tone as not wanting the men’s bathroom converted at all, but, believe me, Mike is looking out for us!
    2) The inability to submit a proper comment on the web site. There is absolutely no technical limitation that requires messages be less than 500 characters. Novices!
    In all, I’m highly disappointed with The Joe.

    Posted by: Christy | April 18, 2007

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Friday, January 19, 2018