So a new team member passing my cube stopped and asked me: "Hey Nader, why do you have six staplers in your cube all lined up like that?"
"Well, here’s the story…
When I worked at my previous "job," I realized one morning as I came to my desk that my stapler was missing. Because I needed the stapler to process all the paper "forms" that bogged down my day, I went to my "manager" to get the "Parts/Supply Request Form."
I asked him for the form, he asked me to come back in a couple
hours — I did, and he gave me a big sigh, powered up his computer,
waited for it to boot up, opened the folder on his desktop that said
"Forms," printed it out, and then, with the body language speaking to
me as if I had ruined his day, he handed it to me.
It read: "Item Requested," so I filled in, "Stapler."
"Reason for Request," so I wrote in, "Because I don’t have a stapler."
"Quantity," … I filled in "1"
"Date Needed By:" … I filled in, "As soon as possible."
"Item Requested By:" I filled in, "Nader Abadi"
"Department:" … I filled in, "Sales."
"Signature of Requester:" … I signed my name.
"Manager Approval Signature:" … so I took it to my "boss" who surprisingly signed it and then handed the form back to me.
Now, so excited to already have my stapler request approved by my "supervisor," I rushed over to the "Parts Department," to submit my approved form for processing.
The parts department receptionist greeted me, "Hi Nader!"
I replied, "Hey! Here is my parts request form, can you please submit this to Dale (her boss) ? "
She replied, "Sure, but it looks like we’ll have to order this one, because we don’t have any parts in stock."
So I said, "OK, thanks"
Later during the day, I stopped by to see if my form had been processed, and I noticed Dale, sitting on the ground, handling a stack of papers and then sticking them onto a restaurant-style receipt-paper-stacker.
"Hey Dale, thanks for ordering my parts."
"No problem Nader, I just got off the phone finishing up the order, and it should be here in 7-10 business days. Did they approve your form in Sales Management?"
"Yes Dale, they did."
"Well they better not screw it up because then I’m gonna have to do it all over again. They always screw it up."
I replied, "I hope it works out Dale."
They? THEY? UPS Ground? UPS GROUND? Funny.
I figured, well at least "they" ordered it.
One Week Later…
When my stapler finally arrived, it arrived in a big box from Office Depot that had to go straight to the Parts Department for processing, and then once Dale began unpacking it, he had to retrieve his restaurant-style-receipt-paper stacker to track which "department" each item he received had to go to.
He found my stapler, then found the request form restaurant-style-receipt-paper-stacker, and then took it to my manager, who then called me into his office and handed me my stapler.
So, my fellow team member—being a part of this team, we just walk up to a file cabinet that has its doors swung way open, grab a stapler and move on.
I have six staplers in my cube, because I’m taking out my frustration with the pathetic process that I had to constantly go through for something so simple."
I tell this story to as many people as I can because I think its important for us to remember how great things are the way we have it here (at Quicken Loans).
I guess some companies just don’t get it.