Car maintenance is one of my worst nightmares. It always seems to be stressful and annoying – especially having to deal with car pooling and repair people not returning phone calls. For me, that recently changed.
My 2003 Ford Taurus was having intermittent mechanical difficulties, so I called Tom Holzer Ford, which incidentally, isn’t the dealership where I bought the car. They asked me when it would be convenient for me to bring my car in, instead of telling me when to bring the car in, and they told me it shouldn’t take more than a day.
I dropped my car off at 7:30 AM and was met with a smile, coffee, muffins, three flat-screen widescreen TVs, big comfy couches and a question I hadn’t expected – "Will you been needing our shuttle service this morning?" Shuttle service? That’s right, they have a free shuttle service that will drive customers to their destination within a 10 mile radius of the dealership. Now that’s what I call "high level!"
Unfortunately, the dealership wasn’t able to diagnose my intermittent problem, but I was told they did an eight-mile road test, two-hour idle test, and a full inspection. They even offered to leave the car with a service representative overnight so they could do more testing. When I picked up my car, they pulled it around for me and asked if I would like it washed. I declined, because I had just gotten it washed (which they, too, could see), but it was nice of them to ask anyway.
In short, they turned a situation that is normally extremely stressful and annoying for me into a pleasant, or at least as pleasant as possible, one. Great job, Tom Holzer Ford!