What's The Diff?

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Bright House is my choice!

Brighthouse's web site rocks!by Laura Mathis

So here’s my situation. I moved a few weekends ago and had nothing but a land line hook up to start with. No cable, internet or phone service, which is why I needed to find out about cable providers, the service they offer and how much it costs each month.

Is it too much to ask for a user-friendly website? I guess so!

I thought it would be a piece of cake to find information. I was beyond wrong.

Trying to find pricing information on cable providers websites is like trying to locate the hidden treasures buried somewhere in the ground without a metal detector.

I started my search on DIRECTV’s website. Bad decision…I thought it would be easy to pick out the cable and internet package. Turns out they don’t have such a package or existing information on the web page. But I did learn about their insanely expensive additional channels I can purchase with some other crazy satellite purchase. I gave up on the web page and called them. I spoke with 3 people before someone was able to even begin to answer my question and then didn’t understand why I was calling if I didn’t want to sign up for service that day. Needless to say I hung up more confused then I was to begin with.

Next venture was AT&T. Now their website has bundles. Cool, that helps me a little bit, except I can’t get any pricing information without having a home telephone number which I don’t have because I am a new customer. I guess AT&T assumes that everyone already has a home telephone number. I want to be customer, set up a new line of phone service and have my internet and cable all one on bill. Well turns out they cant give that kind of information on the website and were unable to “locate” my address. Okay?? Mapquest found it fine, why cant they? I gave up on their website too. I called and got a 5 minute wait time for someone who tried to set me up with service from the start but couldn’t answer my questions. No thanks, I just want information.

Third stop, Bright House. Finally I found a website that gives me all kinds of good pricing information for each of their services on one page. I could clearly see what it would cost for each service or if I chose, one of their package deals. I found some helpful information here and was even able to stop in at the local service center and ask the lady at the counter my zillion questions. She was pleasant and explained everything to me, breaking it all down by cost.

In the end Bright House wins my DIFF choice. They had a good informational website, and didn’t try to sign me up for some “great” deal just because I had clicked on it. There was also someone I could go and talk to in- person. Direct TV, and AT&T doesn’t have service or customer support centers. I am sure they have great service once you can get past the phone calls, and webpage searching, but frankly I don’t have the patience for that.

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Comments

  1. I have never had a good experience with cable. I am with DirecTv and I have found that while their customer service stinks, if you yell enough they eventually listen. Plus, their service is second to none, as is their upcoming HD service!!

    Posted by: Good Luck | September 10, 2007
  2. Interesting..I found Bright House site horrible..you must not be in Tampa, FL. Here, I had to jump thru hoops just to get to a price list.. I ended up with Verizon fios, it was the best thing bright house did for me

    Posted by: melting cheese head | September 10, 2007
  3. I found it really simple to get to the products and pricing page on the brighthouse website.. that is the main reason I went with them.
    Brighthouse’s Michigan page has the products and pricing tab as the first one after you enter your zip code.

    Posted by: Larua | September 10, 2007
  4. Ok, you must have got a great but rare experience. I too tried Brighthouse because they were the only option available at my apartment. Apparently they clearly understood that fact. They placed me on hold for at least 10 minutes every time I called, made me last priority if something was wrong, and charged BEYOND OUTRAGEOUS prices. I can honestly say while I am glad they had a good website, they are the worst example of customer service and knowing how to treat a customer well AFTER they have their business. Brighthouse-YOU SUCK!!!

    Posted by: kriste | October 19, 2007

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Wednesday, August 16, 2017