I’ve seen some excessive cell phone bills. I’ve done my fair share of complaining about fees, minutes and texts. I’ve felt the urge to haul my phone into a large body of water. I’m generally never content with my cell phone bill, but I’ve never felt like I needed to take out a loan or sell a house to pay the bill.
Such was the luck of some internet happy Canadian who didn’t quite understand his cell phone plan. Under the impression he had unlimited internet and data, he quite literally used his cell phone as a regular modem to connect to the internet and download feature length movies, applications and other random data. Unaware he was being charged per kilobyte, the resulting tab was quite a shock.
Upon receiving a bill for $85,000, the man assumed his wireless carrier had made a mistake. After further examination and with the assistance of customer service, he was informed that no, he did not have unlimited access to the internet and the bill was in fact, accurate.
My thoughts are quite surely along the same lines as his – at what point does the service provider get alerted that they have a customer who is using their service in excess of oh, let’s say $25,000 when an average bill would be closer to $60 a month? Is there truly no one who looks out for such circumstances and misunderstandings? Did they think it would be paid in full? For that price, the man could have flown to speak to, in the flesh, each and every person he spoke to on his cell phone that month.
The company has since lowered the bill to $3,243 (not the highest I’ve heard of). A nice gesture on their part, but it still makes me wonder….is there no one out there looking out for us? If we make a mistake and misunderstand the fine print or smooth words of a salesman, and admittedly screw up, are there companies that look out for you, send you a letter, give you a call (clearly, the have his phone number) when something unheard of happens in the normal course of the relationship?
Being that this story made it’s way to me via Yahoo! News, it’s obviously a moment for the record books. What can this company do to make sure this doesn’t happen again? Such a blatant misunderstanding becomes the responsibility of both parties, if you ask me. This accident is an opportunity for companies to take note, to take care of and educate their customers.