What's The Diff?

The things Quicken Loans team members care about and want to share with the world

The worst customer service letter ever

Check out this letter from a student loan company that a fellow Quicken Loans team member received. They’re writing to tell them they can’t process a form, but can’t seem to form an opinion why!

A questionable letter from a student loan company.

Editor note: We believe in full disclosure at the DIFF to expose all the silliness, but the person supplying the letter has asked to have the company removed to remain anonymous.

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  1. This is ridiculous! And who exactly is Processing Specialist???

    Posted by: cb | February 6, 2008
  2. I would have wrote back with this…
    Made these changes:

    Posted by: Kriste | February 7, 2008
  3. Wow, and these people lend money for a living. Nice.

    Posted by: Matthew LaVaute | February 7, 2008
  4. I don’t know why it surprises me that they spelled received incorrectly.

    Posted by: Janet | February 11, 2008

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Wednesday, January 17, 2018