What's The Diff?

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Starbucks and my White Hot Chocolate

Free Cup of Starbucks Coffeeby Cora Bledsoe

The other day at Starbucks, I had my heart set on a white hot chocolate. What is this you ask? It’s like traditional hot chocolate with one key difference — it’s made with white chocolate instead of milk chocolate. So after I get my drink, I drive off from the window with moments to spare before I’m off my morning schedule.

Just before I turned out of the parking lot, I took a look at my drink and it looked a little dark. I thought, "That’s weird. Maybe it’s just a shadow.” After all, I was peeping through the hole in my sip top. I took a quick swig even though it was still piping hot to verify my suspicions.

Sure enough it was regular hot chocolate. BLASTED!

So at this point, my morning schedule was put on hold because I had to get this fixed. My day wouldn’t have been right otherwise. I whipped my car back around and into a parking space.

When I went inside, I peacefully waited for the person in front of me to done with their order. As soon as I stepped to the counter, I was asked if something was wrong with my drink. I explained what had gone wrong and before I fix my mouth to ask for any sort of compensation for their error, my old cup was whisked away and I was given a coupon for a free drink.

As I took a minute to examine it, my new drink was being prepared. And just as I looked up to ask about a replacement white hot chocolate, it magically appeared on the counter in front of me.

And I’m happy to say that my encounter was so brief, I still got to work on time. Good job, Starbucks. Admitting your mistake and fairly compensating for it quickly is definitely The DIFF.

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Comments

  1. While I appreciate Starbucks from a business and customer service perspective, I’ve recently been drawn to the “local” coffee shop experience. In fact, I’m in a local coffee shop right now that offers free wifi (Starbucks charges), places my coffee in glasses/mugs (better for the environment), offers a larger selection of organics, offers food, local gigs like stand up comedy, etc. They also gave me a free double shot in my cafe mocha. Instead of having my profits whisked away to a far away land, I’m trying to buy local. I tell people, if you’re looking for a quick shot of caffeine, go to Starbucks. If you have a few minutes and are looking for an experience, try some local shops.
    However, Starbucks does have really good coffee.
    Sort of ironic, but just a week and a half ago I was at the original Starbucks in Seattle. It was coole.

    Posted by: Dave | April 28, 2008
  2. I appreciate the experience that Cora had. Not many companies are *that fast* at making things right. It comes down to the individual people who are able to carry out this kind of service on a consistent and daily basis. Awesome work!
    That said, I don’t like their coffee. Although I do like one of the companies they bought, Seattle’s Best.
    And, yes, I’m a huge fan of “buy local,” which is why my newest favorite is West End Brewing, right here in Greenville, across the street from the new-old-looking ballpark. ;-)
    Thanks for hanging out with us, Dave!

    Posted by: Christy | April 28, 2008
  3. @Christy
    Never knew they bought Seattle’s Best! Thanks! I also found out this week that all Starbucks stores are company owned (though they do limited licensing deals on real estate such as college campuses and airports).

    Posted by: Dave | April 28, 2008
  4. While I too prefer a local coffee shop for all the reasons you mentioned Dave, Starbucks happens to be on my direct route to work, giving them the edge.

    Posted by: Cora | April 28, 2008
  5. Cora,
    That’s a great point. Starbucks is knowing for shelling out big bucks for premium locations. Also, many local shops don’t have drive throughs. Both have their advantages and disadvantages. Take care!

    Posted by: Dave | April 28, 2008
  6. I am completely being a Negative Nancy here, but I agree with Dave 100%. I hate Starbucks. And I hate how everyone talks about them like they are such a great company. Their pitiful attempt at being a “green company” is only the result of the company wanting more sales instead of wanting to do it because its the right thing to do. And there coffee isn’t just bad, IT COMPLETELY SUCKS!!!

    Posted by: Kriste | April 29, 2008

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Wednesday, November 22, 2017