Here’s the lowdown.
I used Enterprise Rent-A-Car on my recent travels to the Florida Keys after the great WOMMU conference in Miami (that was a blast by the way – if you’ve never been to a WOMMA event, I recommend attending the WOMMA Summit in November).
Anyway, back to Enterprise. Enterprise was awesome.
The minivan drove great, was 19 bucks and day and Enterprise even picked me up from my hotel (something Hertz – or was it Avis? – said they couldn’t do and wanted to charge me triple for their subcompact vehicle).
The rental went off without a hitch. The price was right, the service was great and I was happy.
Well, except for the fact I was "upgraded" to a mini-van (there I was
thinking "upgraded" meant my Focus would become a Charger or a Mustang
or even a G6, but no, my friendly Enterprise guy was like "Hey Clayton,
great news, we’re upgrading you to a minivan!"
My wife Risa said, "wow, a minivan for two small people. Makes perfect sense."
The real shocker came a few days after I got to Detroit. I get a call on my cell phone from Brian, who works in the Miami office where I originally rented my vehicle. "Just checking in to see how everything went and I hope you had a great experience with Enterprise Rent-A-Car and will consider us in the future."
Brian also gave me his number to call if I had any questions or problems. I couldn’t believe it. Now that is customer service.
The downtown Miami Enterprise Rent-A-Car offices gets a big "A" for service and I will definitely recommend Enterprise to all my friends.
A company that treats it’s customers that well is a company that gets props from me. Way to go Enterprise. Even if I did have to drive a mini-van to the beach.