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Miami Enterprise Rent-A-Car Gets an “A” for Customer Experience!

Enterprise Rent-A-Car gets an A!I have to tell you, I really had a great experience with Enterprise Rent-A-Car last week and I figured I’d share my story.

Here’s the lowdown.

I used Enterprise Rent-A-Car on my recent travels to the Florida Keys after the great WOMMU conference in Miami (that was a blast by the way – if you’ve never been to a WOMMA event, I recommend attending the WOMMA Summit in November).

Anyway, back to Enterprise. Enterprise was awesome.

The minivan drove great, was 19 bucks and day and Enterprise even picked me up from my hotel (something Hertz – or was it Avis? – said they couldn’t do and wanted to charge me triple for their subcompact vehicle).

The rental went off without a hitch. The price was right, the service was great and I was happy.

Well, except for the fact I was "upgraded" to a mini-van (there I was
thinking "upgraded" meant my Focus would become a Charger or a Mustang
or even a G6, but no, my friendly Enterprise guy was like "Hey Clayton,
great news, we’re upgrading you to a minivan!" 

My wife Risa said, "wow, a minivan for two small people. Makes perfect sense."

The real shocker came a few days after I got to Detroit. I get a call on my cell phone from Brian, who works in the Miami office where I originally rented my vehicle. "Just checking in to see how everything went and I hope you had a great experience with Enterprise Rent-A-Car and will consider us in the future." 

Brian also gave me his number to call if I had any questions or problems.  I couldn’t believe it.  Now that is customer service.

The downtown Miami Enterprise Rent-A-Car offices gets a big "A" for service and I will definitely recommend Enterprise to all my friends.

A company that treats it’s customers that well is a company that gets props from me. Way to go Enterprise. Even if I did have to drive a mini-van to the beach.

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Comments

  1. HAHAHAHAHAHA!!! Even *I* wouldn’t drive a minivan to the beach.
    Wait. Beach?? What part of WOMMA involved the beach? I missed that in the recap! Dang!
    Okay, I have to divulge — my sister works for Enterprise in Southfield, Mich. So, thanks for giving her biz a local boost!

    Posted by: Christy Brewer, Quicken Loans | May 20, 2008
  2. Promotor Services offers one of the best Car Rental services in Romania. We provide a wide range of cars at low prices and flexible terms, for business travelers and tourists alike. If you are looking to spend less on car rentals and more on enjoying your visit, we can help you make the best choice.

    Posted by: Rent a car | October 9, 2008
  3. “something Hertz – or was it Avis?”
    Try to use a smaller company next time and you will see how much they cares their clients! If you ever travel to Romania don’t miss http://www.inchirieri-masini-bucuresti.ro or http://www.www.car-rent-romania.com
    Thanks

    Posted by: Inchirieri masini | October 11, 2008
  4. I have an uncle who turned to them also and was extremely satisfied with thei services :)

    Posted by: tratament impotenta | January 22, 2010

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Sunday, August 20, 2017