The minivan drove great, was 19 bucks and day and Enterprise even picked me up from my hotel (something Hertz – or was it Avis? – said they couldn't do and wanted to charge me triple for their subcompact vehicle).

The rental went off without a hitch. The price was right, the service was great and I was happy.

Well, except for the fact I was "upgraded" to a mini-van (there I was thinking "upgraded" meant my Focus would become a Charger or a Mustang or even a G6, but no, my friendly Enterprise guy was like "Hey Clayton, great news, we're upgrading you to a minivan!" 

My wife Risa said, "wow, a minivan for two small people. Makes perfect sense."

The real shocker came a few days after I got to Detroit. I get a call on my cell phone from Brian, who works in the Miami office where I originally rented my vehicle. "Just checking in to see how everything went and I hope you had a great experience with Enterprise Rent-A-Car and will consider us in the future." 

Brian also gave me his number to call if I had any questions or problems.  I couldn't believe it.  Now that is customer service.

The downtown Miami Enterprise Rent-A-Car offices gets a big "A" for service and I will definitely recommend Enterprise to all my friends.

A company that treats it's customers that well is a company that gets props from me. Way to go Enterprise. Even if I did have to drive a mini-van to the beach.