I had to share this moment that I had with my apartment complex (Rochester Villas owned by Hartman Tyner) this weekend which is a textbook example of what happens when companies don’t empower their employees to make their own intelligent decisions. It drove me to better appreciate the "ISMS" that we live and work by at Quicken Loans: “It’s not about who is right, but what is right, do the right thing… down with corporate hierarchy…” etc.
So Saturday I head into my bathroom upstairs and notice there are 1,2,3,4,5… (eek!), EIGHT hornets just hanging out in there. Hairbrush, light fixture, dental floss… wherever. And there are no windows in the bathroom. This being an unusual place for hornets to reside, I realized they were coming in from the vents. And even just standing in the bathroom, you could hear their little hornet butts bumping up against the drywall… they were actually IN the walls. I ran outside to figure out where they were coming in, and there was a swarm of about thirty of them at the roofline, each of them traveling in and out from underneath the siding. (Excellent!)
Since my dog and my fiancé are both allergic to hornets I called the “weekend emergency line” for my apartment complex. A woman answered. I explained to her the problem and the potential allergic reaction. Here’s how the conversation went:
Continue reading “The Emergency List: When employees aren’t empowered…” »