So, we figured the best way to spend our holiday weekend was to spend $1500 on a new 42" LCD flat screen TV. Sure, we need other household items more like say, dishes, silverware, a new bed, sofas and a new kitchen table. But sometimes, even as grown-ups, "id" conquers "ego"… to the tune of a very expensive purchase.
We shopped around. At least we had the wherewithal to do that. Finding the best selection at Circuit City and Best Buy we compared the two places. Circuit City won. Why? Well, first, they had the lowest price on the model we were looking at (a Samsung that won Consumer Report’s "Best Buy"). On top of that lowest price, they saw we were hesitant so the salesperson took another 10% off the price of the TV.
That’s $150 that we could definitely use. Best Buy didn’t empower their employees to do that. The salesperson was also simply friendlier. Sure the Best Buy expert was informative, and knew a lot… a smile can go a long way. I never saw the Best Buy girl smile. Ever. And, they offered the same deal that Best Buy did: 3 years same as cash.
Additionally, the return policy was great. No "open box fee" for Circuit City. 30-day return policy. I think Best Buy charges an open box fee if you return the item.
Bottom line: Shop around, then land at Circuit City.