Jay Farner, CEO of One Reverse Mortgage (One Reverse Mortgage just happens to be a Quicken Loans family company), was recently interviewed by our own Regis Hadiaris on his Dot Connector Blog.

Regis presents a great interview of Jay Farner, with some leadership and personal productivity tips and insight that you won't want to miss. I highly suggest you check it out.

Here's a small sample to wet your beak:

What are the top client service lessons you have learned over the course of your career?

Jay Farner: I think it all starts with a quote Steven Luigi [Piazza, VP at Quicken Loans] always says: “people don’t care how much you know, until they know how much you care.”

Using that as the basis for Client Service is key.  Beyond that, I believe it’s about:

1. Asking really good questions
2. Demonstrating you can find the right solutions
3. Adjusting your approach to your Clients’ best way of learning
4. Being open minded to possibilities
5. Being insanely responsive to your Clients’ needs

Read the rest. You'll be happy you did!