[Yo! Update to this post over here.]
Recently got an email from a DIFF reader who had an unsatisfactory experience and wanted to share her story with the DIFF.
Read her email chain below with shoemaker Steve Madden and tell us if you think Steve Madden should use the tag line "100% Customer Satisfaction."
Continue reading “Steve Madden: 100% Customer Satisfaction? DIFF decides.” »
What a cool story.
Amy Prior, the former DIFF Ninja, sent this to me and I want to share with you all.
Hans Smith, a 22-year old college student with cerebral palsy, has never set foot on a baseball diamond. He's never held a bat or thrown a ball.
He can't.
But he can play virtual baseball using Sony's PlayStation, and that he does well. He loves it so much he wrote Sony and letter telling them how grateful he was for the opportunity to experience baseball, even though his physical limitations prevented him from playing.
Sony employees were so moved by the letter that they modeled a team player on the virtual Cardinals after Hans Smith.
You can read the entire story here on ABC News.
Props to Sony for making a normal guy feel like a hero. I'm proud to say I own a PlayStation.
Check out Quizzle’s latest video, aptly titled “Is Your Credit As Good As Your Game?”
Quizzle partnered with our friends at Last Pictures to film it and we think the whole thing turned out great! Check it out and please share with all your friends. And if you don’t have a Quizzle account (Um, hello! Free credit report and score!), sign up today.
I like to think we've done some innovative stuff here at Quicken Loans regarding online customer service and social media. It's been a passion of ours for several years now and it's great when results come back and get noticed.
Earlier this month Quicken Loans was featured in a WOMMA webinar about online customer service. I'm also be on the faculty of the upcoming WOMMA School of WOM in May in Chicago (I highly urge everyone with an interest in word of mouth marketing to attend the School of WOM – you'll be happy you did).
And next week Quicken Loans has been asked to sit on the panel of PRWeek's webinar - From Foe to Friend: Turning online critics into brand ambassadors.
It's a free webinar and I recommend signing up. You'll get some great advice and best practices from four online customer service experts, including our own Kelly LaVaute.
Don't miss it! You can sign up here.
Sometimes words are best left to the experts. That's why I'm going to re-blog a bit of information I feel our DIFF readers need about World Water Day from their website:
What is World Water Day?
Water affects every aspect of our lives, yet nearly one billion people around the world don't have clean drinking water, and 2.6 billion still lack basic sanitation. World Water Day, celebrated annually on March 22, was established by the United Nations in 1992 and focuses attention on the world's water crisis, as well as the solutions to address it.
This year, a collaborative of US-based organizations have joined to raise awareness and call for stronger commitments from governments, the private sector, and US citizens for water, sanitation and hygiene (WASH) initiatives in low-income countries.
Continue reading “World Water Day 2010 is today! What can you do to help?” »
After waiting for 8 weeks for my puppy to be old enough to fly, last Friday, I finally picked her up from the airport. I was excited to see her after waiting for so long. She was flown to my boyfriend and me from a Keeshond breeder in Tennessee, Nancy Hopkins.
Nancy was amazing! She checked in every step of the way and walk me through the entire process. She never complained when I asked for pictures or when I consistently emailed her to make sure the puppy was doing okay. She even sent me a video of the puppy so that I could watch her play with her siblings. When I picked the puppy up from the airport, her crate was nicely set up with a drinking cup stabilized inside for the puppy’s use, a bag of food attached to the roof of the crate for us to feed her with, and a cute stuffed bunny was inside for her to draw comfort from and entertain herself. Nancy had even made sure to attach all the puppy’s vet papers and additional information to the outside of the crate. The night we picked our puppy up Nancy called to make sure that everything went okay and the she arrived safely.
The puppy, which we consequently named Griffey (although she is a girl), was named after my boyfriends favorite baseball player Ken Griffey Jr. To our satisfaction, our other dog, a Golden Retriever named Kenze, is absolutely in love with her and they play constantly every day. I would recommend anyone looking for a Keeshond to get in contact with Nancy Hopkins by emailing her at Hopkins_Nancy@yahoo.com.
For more information on Keeshonds click HERE.
Our Recruiting Team is filling up their schedules to help get the word out about our open positions! Want to work for Quicken? Visit us at one of the following Career Fairs, or get resume advice at Wayne State University!
• Eric Jones will attend the Wayne State Mock Interview/Resume Feedback Day on 3/23/2010 from 9:00 AM – 4:00 PM.
• Jason Haughton and Mike Hughes will attend theDavenport University (Warren) Business Career Fair on 3/23/2010 from 2:00 pm – 5:00 pm.
• Eric Jones and Pete Ferency will attend the Northwood University Career Fair on 3/25/2010 from 11:00 am – 3:30 pm.
You can view and apply for our open positions at www.QuickenLoansCareers.com! Call Quicken’s Career Hotline with any questions about these upcoming events: 1-800-411-JOBS.
I love it when I hear about great Quicken Loans customer satisfaction.
It's a nice feeling to know that our clients are happy and I take it personally. After all, I spend a big portion of my waking hours working for Quicken Loans. Obviously, I want my work to mean something and I want the company to which I devote so much of my time and energy to be perceived in a good fashion and to help people.
It means something to me to see a review or testimonial where a client is "wowed" by the customer service they received from their mortgage banker and the many other mortgage professionals that touch their home loan during the mortgage process.
So we decided to share some of these mortgage success stories and happy clients with the world. We call it our Quicken Loans customer satisfaction page, and it's here that you'll find the latest and best reviews of Quicken Loans from a variety of sites across the web. Viewpoints, Epinions, Twitter, FiLife, YouTube and our own Quicken Loans Reviews site, to be exact.
Let us know what you think. I also wanted to share one of my favorite video testimonials we've receieved in a while, from Tony and Amy of New Jersey. They refinanced and took the money they saved from their payment and did some really cool things around their very cute house. My favorite quote? "Our bathroom is no longer from the 60s."
Love it!
Regis Hadiaris is the man when it comes to web marketing. He writes about it often, as well as leadership, on his blog Dot Connector.
Yup, Reg knows his stuff.
But that's not what this is about. This is about Reg's other passion. Curling.
See, Regis is one of those strange guys who LOVES cold weather. He lives in Duluth and looks forward to days in the single digits. I don't get it. Never will, but that's beside the point.
He does get it and he also gets curling. He loves curling so much he is taking part in the House of Hearts Charity Bonspiel. Bonspiel is a word curlers use, by the way.
The House of Hearts Charity Bonspiel features 24 of the best curlers in the world (you may have seen some oof them recently in the Winter Olympics). Proceeds from the event go to the St. Luke Foundation in Duluth.
They are facing off against Reg and his team starting tomorrow and here's where you come in. You can help them raise money by helping Reg with a small donation (or a big one if you got it). Reg's goal was to raise $600 and he's already past that, thankfully. All donations still help a great cause and why not help Reg double his $600 goal? Seems like a good idea to me.
Bonspiel Reg.
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