Guess what, y'all? Shortly after we posted the email exchange between Steve Madden's customer service and our anonymous DIFF reader, yet another customer service rep contacted our friend and had a completely different take on things.
Alina, Customer Service Manager from Steve Madden, offered to completely replace the boots and even more, since they were no longer available, gave a $100 credit towards a new pair!
Picture here you'll see our friend's brand new boots, purchased with her Steve Madden credit.
Major props to Steve Madden for working this issue out and truly delivering on their 100% Customer Satisfaction promise. We believe in the same thing here at Quicken Loans and always go above and beyond to do what's right for our clients.