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Posts tagged ‘Twitter’

Nick Gilbert – 2011 National Children’s Tumor Foundation Ambassador Represents Cavaliers @ NBA Lottery

Breaking News…

The kind I love to share…

Nick Gilbert, son of Quicken Loans founder Dan Gilbert, is representing the Cleveland Cavaliers in the upcoming NBA draft lottery on May 17, 2011.

That’s a pretty cool experience for an inspiring 14-year old from metro Detroit. Nick is also the 2011 National Children’s Tumor Foundation (CTF) Ambassador. As the 2011 CTF ambassador, Nick’s role as the Cavaliers on-stage representative comes with important additional responsibilities – including raising awareness for the battle against nuerofibromatosis (NF). Nick Gilbert was born with NF more than 14 years ago (more info on this in the press release below).

Congrats Nick. Have a wonderful day on the 17th and continue all the great things you do!

Read the full release below: Continue reading “Nick Gilbert – 2011 National Children’s Tumor Foundation Ambassador Represents Cavaliers @ NBA Lottery” »

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Quicken Loans Has Closed Over One Million Loans!

After 25 years, we did it.  Quicken Loans has reached and surpassed a major milestone.  We’ve closed our millionth loan!  Watch the video above to view our highly “technical” process for keeping track of all our loans and meet the Biedermanns – our one millionth closed client!  If you’ve ever closed a loan with Quicken Loans – thank you.  If you have yet to do so, now is a great time!  There’s still time to enter our Thanks A Million Giveaway and get your mortgage paid off!

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101 Tools For Twitter Experts

101 Twitter Tools for ExpertsI got an email this morning passing along this great list of cool sites for Twitter lovers.

You can read the full list here of 101 Tools for the Ulitmate Twitter Expert.

It's a pretty comprehensive list and covers everything from Twitter backgrounds to integrating the music you're listening to into Twitter.

I won't repeat the list here, but please go check it out.

Thanks Michelle for send this along!

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Twitter as a customer service tool – yeah it works for us and many others according to USA Today

Quicken Loans Named by USA Today as One of the Top Companies Using Twitter for Customer ServiceQuicken Loans was featured yesterday in an article in USA Today about companies using Twitter as a customer service tool.

While we are VERY happy to be included in a national article about Twitter and although this might be news to some, it's not news to us. We've known for over a year now that Twitter is an AMAZING way to connect to our clients.

We love Twitter.

We've started loans with Twitter. Better yet, we've SAVED loans with Twitter, where something was going badly wrong and we were able to find out about it and correct it before it was too late. This is hard ROI that we can attribute to Twitter. We know it works and, like I said, we love Twitter.

Kellyatquickenloans is our official Twitter leader and she's in there darn near 24/7 – always available to help anyone with a question or perceived problem. Twitter is a very easy way for our clients to reach us and we actually like the fact that it's public. We want to show the world that we are real people who can help people. We don't like hiding behind things. We don't mind being out in the open. We know we can't help everyone, but we sure can try.

So if anyone every has a question for us, about us, or about anything to do with mortgages or personal finance, ask Kelly. She's there to help.

On Twitter.

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A Twitter success story – how Biggby Coffee made good

Twitter Tales from Quicken Loans - How Bigby Coffee Did The Right ThingBy Stuart Davis

I have previously written about the beginnings of an addiction to Twitter, my fascination with a social media virtual meetup, and the application of social media engagement to assist entrepreneurial success

At Quicken Loans, we utilize twitter and other social media venues as a part of our marketing strategies and client service.  We have quite a few stories regaling our abilities to help clients through our process successfully.  I think that it is amazing that companies are out there listening and willing to take action when needed.

I recently had a series of events transpire that started off as a simple complaint and turned into a fabulous outcome.  It is this one story that I will reveal to you in some detail so that we can see the power of social customer service on a person to person level.

About a month ago, I headed out of the house to enjoy my day.  On my list of things to do were:

  • Get a good cup of coffee
  • Get the oil changed in my car
  • Walk around the Ann Arbor Art Fair.

Continue reading “A Twitter success story – how Biggby Coffee made good” »

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Twitart hits the pages of Twitter Power – get a really cool Twitter background

Twitart offers cool Twitter backgroundsImagine how surprised we were when we found out that one of the DIFF crew was featured in a new book that promises to help you "dominate your market one tweet at a time."

That's right. The DIFF's own Chris Kaufman (aka Dr. Kaufman) runs a side hustle called Twitart and it is turning out to be one helluva side hustle. In fact, it's such a great idea that it deserves a coveted spot as "something that is the DIFF."

Anyway, a new book from NY Times best-selling author Joel Comm called Twitter Power features Twitart as a great spot to get a really cool and professional looking Twitter background. And that it is.

Actually, Twitart is enjoying a bit of an explosion in business and popularity lately, due to the fact it has two very important elements on its side:

  1. it's cool
  2. it's inexpensive

Sounds good to me.

Continue reading “Twitart hits the pages of Twitter Power – get a really cool Twitter background” »

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Detroit Tweet Ups: Royal Oak 2009

So…..we Twitter. Have we told you? I'm pretty sure we have.  There’s probably 15-20 people in our office that I know of who Twitter and a growing 6+ million people actually on Twitter.

But until last week, Twitter was just a website. One I visited often, yes. One I liked a lot, yes. One I had met a lot of people on, yes. But I didn’t really know these people. Until last week.

I caught wind of a Tweet-Up about a month ago. Turns out, these virtual people I interacted with every day were going to meet up. IN REAL LIFE. Face-to-face.

At first, I hesitated. What would they think of me in real life? I don’t really look like a little cartoon house as my Twitter page would suggest.  My real name is Kelly, not @QuickenLoans. I can’t spout mortgage rates without my trusty Market Update in my hand. I don't actually speak in 140 character increments. And, even worse, though my mother will be horrified I admitted this, I may or may not swear a lot in real life. I keep it clean for the Twitter.

But the Tweet-Up was at a bar. So that basically sealed the deal for me. (Kidding, Mom!)

I managed to talk a few of my work comrades into going with me. If it’s not fun, we’ll just pretend we’re there for dinner, I promised. 

But once we got there, my fear subsided. These were MY type of people. While most of my friends yell at me for checking my phone, these people celebrated it. I slapped a name tag on (Twitter handles only) and started mingling.

Continue reading “Detroit Tweet Ups: Royal Oak 2009” »

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Mardi Gras 2009 – Now on Twitter!

Mardi Gras 2009Happy Mardi Gras!

If you've ever experienced the sheer joy of New Orleans' famous Fat Tuesday celebration, then you know how the magic transforms the crowded city into one festive frolic - from the family-picnic studded merrymakers Uptown, to the bacchanal, down-right raunchy revelry on Bourbon Street.

As a former New Orleanian, I find myself shifting between sentimental, sad, and thrilled on this day, as I simultaneously feel regret for not being there, and joy for my friends who are living it up, doing me proud before the sobering austerity of Ash Wednesday and Lent descend on the Big Easy at the stroke of midnight.

Today, as I was looking for news and web cams from which to catch a vicarious glimpse of the epic soiree, I found that the Times Picayune has enlisted a troupe of revelers to live-tweet the festivities!

Continue reading “Mardi Gras 2009 – Now on Twitter!” »

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Found on Twitter – Quicken Loans Chairman Dan Gilbert on CNN saying don’t be a cheapskate!

Quicken Loans Chairman Dan Gilbert on CNN FortuneYou never know what you’ll find on Twitter. Holy smokes.

Today, the lovely and vibrant Kelly was Twittering her heart out and came across this video on CNN of Quicken Loans Chairman Dan Gilbert. Dan is talking about one of Quicken Loans ISMs – "a penny saved is a penny."

In other words, if your goal in business is to save pennies, that’s all you’ll ever do. Think about that folks.

But the real story here is how we found out about it. On Twitter.

Wait a minute. He’s our chairman and we found out about a video of him on CNN by following CNN on Twitter. Now that’s pretty cool.

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Dunkin Donuts offering free coffee sample

Dunkin Donuts offering free samples from the Quicken Loans blogSeems like we’ve been highlighting sites that offer free stuff a lot lately.

Maybe that’s cuz we LOVE free stuff. Free is good.

So, I figured I’d share the latest sample I found that you might enjoy. Some good old-fashioned Dunkin Donuts coffee.

Now, I have to admit I haven’t had Dunkin Donuts coffee in years. I used to drink it all the time when I was a hipster, hanging out till all hours of the early morning at downtown Detroit clubs, but it’s been awhile. I look forward to the coffee sample to bring me back to those glory days.

Also, you can follow Dunkin Donuts Twitter to keep connected to your fav donut company. And, of course, you can follow Quicken Loans Twitter to keep connected to your fav mortgage company. Keeping connected is good.

Almost as good as a free stuff in the mail.

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Today's Date:
Sunday, February 25, 2018