By Joel Jarvi
My wife and I went out to eat one evening to Carrabba’s Italian Grill. It was a busy weekend night, and the place was absolutely packed. The hostess asked if we wanted to wait for a table, or, if we wanted to be immediately sat, we could sit at the pasta bar. It was non-smoking, and we were hungry, so we opted for the pasta bar. We got to sit and watch the cooks in the kitchen, quite entertaining. We ordered our food, and it took a little while for our soup and salad to come, but we were in no hurry, enjoying being out and watching the floor show going on in the kitchen. Finally, our starters came and within maybe taking two bites of my salad, our entrees showed up. We explained to the runner that our starters just arrived and we hadn’t even a chance to get into them, and he apologized and said he would come by later.
We were glad he offered, but were then a little worried about when our entrees would actually come and their general temperature. Within another five minutes, the kitchen manager came out with a giant paper bag. He apologized for our meals coming so quickly and explained that he had boxed up those initial meals for us to take home, and we would be getting hot meals when we finished our soup and salad. We hadn’t complained or demanded to speak to the manager. We hadn’t even been angry when our meals had been brought early. Talk about service and keeping customers for life! Customer service and simple courtesy has insured that we will frequent that restaurant any chance we get! They “get it” there, talk about the DIFF!