By Carissa Shulman
I went to DSW to buy a pair of boots recently. I found what I was looking for quickly and was excited to see that there weren’t any lines at the front of the store. As I approached the cashier, a gentleman sitting at the doors walked up and asked for a pair of scissors to cut a string on one of his new shoes. It appeared that he had just purchased a pair and wanted to wear them out of the store. The cashier took the shoe from him and walked to the office at the end of the cash wrap.
I waited patiently and after a couple of minutes I wondered what took so long to get a pair of scissors, but reminded myself that I wasn’t in any hurry (for once). The gentleman apologized to me as he walked over to the office and I smiled and said it was no big deal. The cashier replied that they just found them and she was exiting the office with his shoe.
She apologized for the wait and thanked me for my patience. It really wasn’t that long of a wait and as she rang up my new boots she stated that she was taking 10% off for the inconvenience. I was so impressed because I hadn’t complained once about the wait and my body language did not indicate that I was upset. No questions asked, DSW delivered great service.