A Quicken Loans client from West Virginia, Mr. Shelly, had some loan documents that needed to be signed and approved before his loan could be processed. The problem was that he is a truck driver and spends most of his time on the road, making it difficult to arrange a signing.
So what did Andrew, his mortgage banker do?
He met him on the road, when the truck driver was travelling near Detroit. The driver was amazed.
"How about that for customer service?" was the first thing he said when he met Andrew.
Yup, how about that…
Watch a video testimonal from Mr. Shelly as he tells the story of his awesome Quicken Loans experience