Although my experience with Comcast hasn’t always been the best, I recently had an experience worth writing home about.
I have both a desktop and a laptop computer at home and spend the majority of my time on the laptop. A few weeks ago my internet connection to my desktop suddenly stopped working. I was still able to use my wireless so I wasn’t too worried but I was still paying for desktop connection so I wanted to get my money’s worth.
I finally found the time to give Comcast a call to find out what was going on. When a technical support specialist answered the phone, he walked me through a few simple steps.
I appreciated that he took the time to find out what I had already tried and my level of experience. It seems like he made a point to explain the problem in terms that were gump enough for me to understand.
In less than 5 minutes my internet connection was fixed and he even told me what to do if it happens again.
His customer service was THE DIFF for me.