By Kathy Fawcett
Okay, Chaco is The DIFF. If you read my May 23rd entry on the strangulation of my big toe, you’ll recall that I was undecided on my course of action, but thought I’d loop Chaco in on the decision. Here is the email I sent:
To: INFO at ChacoSubject: my new Chaco sandalsOuch!Last summer I watched my husband adjust his Chaco sandals often, making them perfect. He swears by his, but said the straps are hard to move. Still, he loves his. This spring I bought a pair in Holland, Michigan (three hours from home). We noted that the straps were easier to adjust. But that’s the problem, they fit great for about 20 seconds, then the straps slide and tighten while I walk, eventually strangling my big toe. I have already worn them outside, and if I keep the straps loose, they don’t tighten as much, but then they are glorified flip flops.What do you suggest?
And here is their make-me-really-happy reply:
Hi Kathy, Thanks for your E-mail. You are not the only one with this problem. The problem comes from a coating (Nikwax) that they treat the straps with. Without this treatment the straps would not slide at all, unfortunately, sometimes there can be too much of a good thing. We recommend a cleaning product called Simple Green, which you should be able to buy at a local store. Pull the straps of your sandals to expose the strap that is normally under your toe. You want to saturate the straps with Simple Green. Let it sit for a while and then throw your sandals in the washer with dark clothes and let them air dry. If you don’t want to purchase Simple Green, regular washing with laundry detergent should help some, but may not be as effective. This should remove the excess Nikwax and hopefully stop the straps from slipping.If this doesn't help, let us know and we will try to get you a pair that works better for you. Best wishes, Diane PerryCustomer Serviceperry@chacousa.com