Dave Rigotti is our blog intern winner for Round 2 of our 2007 Summer Intern Contest. Good luck Dave at the University of Toledo next semester.
by Dave Rigotti
Magazines.com, like Quicken Loans, realizes that customer satisfaction is of the upmost importance. I was moving and needed an address changed, but was having difficulty doing it through their online control panel.
I saw their phone number on the top of the page (1-800-magazines) so I decided to give it a call. On the 2nd ring a REAL person picked up the phone. No “press 1” or “press 2,” a real person.
They also NEVER put me on hold, spoke clearly and very understandably.