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Quicken Loans Customer Satisfaction Microsite Launched by J.D. Power and Associates

Quicken Loans Customer Satisfaction J.D. Power and Associates MicrositeJ.D. Power and Associates recently launched a microsite (about Quicken Loans being named “highest in customer satisfaction for primary mortgage origination”) that we couldn’t be more proud of. I won’t take up too much space going on and on about it. Here’s a little from the intro to get you started.

From J.D. Power’s microsite:

“Quicken Loans Ranks Highest Nationwide in Mortgage Origination Satisfaction Study

Scores Highest in Three of Four Study Factors

According to the J.D. Power and Associates 2010 U.S. Primary Mortgage Origination Satisfaction Study,SMQuicken Loans ranks highest in overall customer satisfaction among U.S. mortgage originators. With a score of 826 (on a 1,000-point scale), Quicken Loans exceeds the industry average by 92 points and achieves the highest score in the study on three of four key factors. Based on feedback from nearly 3,500 customers who originated a new mortgage, the study was conducted in July and August 2010.”

You can read the entire microsite at http://www.jdpower.com/microsites/quicken/

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  1. I just completed a two month long ordeal w/quicken which concluded in sorry but no loan. The income to debt ratio was the reason. My income and debt numbers were provided on the first day. Two months of providing them with every conceiveable document known to man, three closing postponements,all completely unnecessary. This customer is not impressed.

    Posted by: p. lashley | April 3, 2011
  2. p. lashley – sorry to hear about your loan problems. We’ll be in touch with you to figure out what happened.

    Posted by: Clayton Closson | April 4, 2011

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Tuesday, January 16, 2018