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About Quicken Loans & THE DIFF Blog

THE DIFF blog is all about the things that make the difference in business and in life. Most of the time, it's the little things. But every so often it's something really big. At Quicken Loans, our team members cite "the ability to make a difference" as the biggest key to their job satisfaction. We consider this one of the most important facets of our company and corporate culture. So, we decided to search the planet for things that make a difference. Everyday, we want to celebrate those that make a difference and call out those that don't. It's that simple.

All stories and examples on this blog are real, not fiction, and if any mistakes or errors are found, we will acknowledge them and correct them promptly. We will never delete or refuse comments unless they are off-topic of an entry, spam, or contain offensive/abusive language. We link directly to other sites and references and never claim information owned by others to be ours. Links to and from this site are not an endorsement.

For information about THE DIFF, email info@whatsthediff.com . To add comments to any entry, simply post your comments through the site. All relevant, appropriate comments will be posted after being reviewed by our editors.

If you have a specific customer service issue or question regarding Quicken Loans or would like information about a mortgage, please call Quicken Loans Client Relations at 1.800.863.4332, email help@quickenloans.com, or visit our Web site, www.quickenloans.com.

Meet THE DIFF Team

Kelly LaVauteklavaute@whatsthediff.com

"THE DIFF Wordsmith"

With a photographic memory which is creepily equivalent to Raymond Babbit in “Rainman,” Kelly takes strange pride in being a spelling freak as well as remembering useless phone numbers and addresses.

Kelly can be found frequenting Detroit Tigers games, tailgating whenever possible and supporting the Notre Dame Fighting Irish football team. Voted Best Dancer by her high school senior class, she feels most at ease behind the wheel of a car with the radio blaring.

An amateur cook, Kelly enjoys watching full length kitchen appliance infomercials on Saturday mornings and seasonal candy like holiday M&M’s or spring colored Oreos. She also totes her digital camera everywhere so as not to miss a moment of humiliation at others' expense.

Formerly a QL banker, Kelly can now be heard spouting off product & real estate knowledge as the newest web marketing copy writer. She spends much of her time being the Home Loan Guru, blogging, writing mortgage news and talking Clayton off the ledge.

Read Kelly's posts >>

Clayton Clossoncclosson@whatsthediff.com

"THE DIFF M.C."

Clayton Closson is a frequent contributor to THE DIFF. That is when he isn't doing more important things like rocking the mic as M.C. Clay C of the defunct rap band DUN. DUN had a local favorite in the hit "livin in the 313", which countless people of really low intellect really loved.

Clayton is also an experienced amateur actor and long ago was even in a few operas with Michigan Opera Theatre. His biggest acting claim to fame is bumping into Martin Sheen on a NYC street a few years ago.

Clayton is one Detroit city bad boy. He studies kung fu, though he is currently in couch potato status until his broken ankle fully heals. He is truly a one-man gang, feared and respected by "people who can't fight very well" everywhere. Oh yeah, and he is the king of all web content for Quicken Loans. It's all about the content, man. The words baby. They all come together and it's, like, beautiful.

And he really doesn't look much like Elvis. Only in this picture taken at the Palms Restaurant in Vegas. The Palms actually has an Elvis impersonator working as a bathroom attendant and Clayton put his glasses on and the rest is history.

Read Clayton's posts >>

Chris Kaufmanckaufman@whatsthediff.com

"THE DIFF Design Doctor"

Creative wizard and resident rabble-rouser, Chris is a professional “Internet-tube-clogger” and designer of THE DIFF blog. When a project suffers from a creative ailment, Dr. Kauf (as he’s been aptly nicknamed), examines the symptoms and devises a cure.

Chris has an uncanny ability to identify TV theme songs, often from just a few notes. Some of his co-workers find his ability to be nothing short of creepy, but fail to realize Chris is a well-studied (self-taught) scholar in the American sitcom. Just don’t put any money on the table while playing “TV Scene-It” with him, or you’re guaranteed to go home empty-handed.

If Chris had to eat just one kind of food the rest of his life, it would be Chinese, hands down. His favorite store is Costco, as he obsessively visits there several times a week to get his bulk food fix. A former collector of antique cameras and nutcrackers, Chris now collects and clutters his home with fine art posters and ceramics.

His appetite for reading ranges from junk mail, to cereal boxes, to presidential biographies. In his spare time, you’ll find Chris creating and enjoying art, playing chef, taking photographs, wandering around museums, and untangling the deep-rooted semiotics in “Leave it to Beaver”. Check out Chris' website and blog — it's doctor's orders.

Read Chris' posts >>

Rebecca Carterrcarter@whatsthediff.com

"DIFF Daredevil"

A Diff contributor with a complicated past, Rebecca Carter’s history reads like an amateur spy’s on-the-fly alibi. In an effort to shake her small-town, Southern Girl roots, she’s lived in nine cities on three continents. In an equally fruitless effort to do dang near EVERYTHING in no particular order, she’s held a variety of unrelated jobs – from editor to social worker to plumber to librarian. The unintended consequence: Rebecca brings a wide perspective to the QL Web Marketing Team’s already diverse outlook.

As a former grad student in Human-Computer Interaction, Rebecca is fascinated by technology’s impact on society. Among her passions is discovering Web trends with promise to connect people to services, ideas, and other people. (Or at least that’s what she says she’s doing when we find her surfing the Net at work.)

Known for her intrepid globe-trotting escapades, impromptu dinner parties, and elaborate cupcake recipes, Rebecca strives to be The Diff as well as uncover it.

Read Rebecca's posts >>

Cora Bledsoecbledsoe@whatsthediff.com

"DIFF Dancer"

When not dancing, Cora Bledsoe can be found running around giving her two cents to everyone on the Quicken Loans Marketing Team. She’s the one who tells everyone how to think like clients.

Cora’s loud sneeze exists in stark contrast to her 5’1” stature. That means that loud sound you heard that you thought was a hyena getting it’s toe stepped on – yeah that was her sneezing. No need for alarm.

Her desk is a place of wonder. It’s more a self-sustained living space than a regular run-of-the-mill desk. She is surrounded by plants, making her area look like the Amazon from down the hall. The Word of the Day list lives at Cora’s desk too. On top of all that, somehow she’s managed to stockpile pounds of granola bars which she eats often, while professing to not care for them.

In her spare time, you can find Cora eating (a lot and often) and dancing to the tune in her own head.

Read Cora's posts >>

Jen Romanowskijromanowski@whatsthediff.com

"DIFF Digger"

Um, about me, hrm. I'm a slightly odd girl, born and raised in Detroit, who has a DIFFerent personal philosophy -- I strongly believe in the power of positive thinking. Everything I’ve wanted in life, I’ve gotten. All you have to do is believe. It’s worked for me and for $4.99 I will tell you how it can also work for you. (Just drop me an email with your name and contact info.)

Still want to know more? Well I'm sarcastic, have a twisted sense of humor and believe that lying is the death of a soul. If you'd like to be on my bad side, just lie. That's right folks, honesty is always the best policy.

As for what I do at Quicken Loans, I have two words for you – online ads. I live in the online ad world and conduct top secret experiments in order to eventually take over the entire world one online ad at a time. Soon, you too will be subject to the incredibly powerful draw of our online ad campaigns. And you will have an uncontrollable urge to refinance your mortgage today!

For a better look at what I do day-to-day check out my Twitter: http://twitter.com/JenWebMkt.

Read Jen's posts >>

Meghan Buschmbusch@whatsthediff.com

"DIFF Delilah"

It started with a squirrel.

At the ripe age of six years old, Meghan wrote a book about a traveling squirrel. She illustrated it herself with the seemingly unlimited palette of a trusty Crayola 72-pack. She bound the cover (fashioned from cereal boxes) in leafy-looking contact paper – because squirrels live near leaves – and handed it in for some random first grade project. The book won her some kind of contest that scored her a seat on some weird safari thing where all the kids had to wear khaki shorts.

She thinks her mom may have bought her an awkward matching safari hat with a chin strap. While even at the age of six she knew she may never recover from this socially, she did walk away with one good lesson: If it looks like a nerd and it’s dressed like a nerd, you better own it or recess is gonna suck. That and: Get good at something, win free stuff. So she spent her college career exploring ways to get paid for something she loves to do.

Now she puts her love for writing to work as a Copywriter for Quicken Loans and other miscellaneous clients. Also, she’s happiest when eating vanilla ice cream sundaes and, of course, pancakes. Check out Meghan's website for more info on what she does and how she does it.

Read Meghan's posts >>

Guest Bloggerinfo@whatsthediff.com

"DIFF Guest of Honor"

Guest M. Blogger hails from Livonia, Michigan. He drives a Porsche and enjoys movies, romantic dinners and long walks on the beach.

Ok, not really. Guest bloggers are really just people other than those on the main WHAT'S THE DIFF team.

Right now, they include people who work for Quicken Loans like Mark "The Former Intern" Messing, Matt "Let's Have a Bakeoff" Cardwell, or Kathy "Who's Got Chocolate?" Fawcett.

But we'd also like to hear from you. Yes, YOU! If you'd like to submit your story to THE DIFF, just e-mail us your story!

Read Guest Blogger posts >>