THE DIFF blog is all about the things that make the difference in business and in life. Most of the time, it's the little things. But every so often it's something really big. At Quicken Loans, our team members cite "the ability to make a difference" as the biggest key to their job satisfaction. We consider this one of the most important facets of our company and corporate culture. So, we decided to search the planet for things that make a difference. Everyday, we want to celebrate those that make a difference and call out those that don't. It's that simple.

All stories and examples on this blog are real, not fiction, and if any mistakes or errors are found, we will acknowledge them and correct them promptly. We will never delete or refuse comments unless they are off-topic of an entry, spam, or contain offensive/abusive language. We link directly to other sites and references and never claim information owned by others to be ours. Links to and from this site are not an endorsement.

For information about THE DIFF, email info@whatsthediff.com . To add comments to any entry, simply post your comments through the site. All relevant, appropriate comments will be posted after being reviewed by our editors.

If you have a specific customer service issue or question regarding Quicken Loans or would like information about a mortgage, please call Quicken Loans Client Relations at 1.800.863.4332, email help@quickenloans.com, or visit our Web site, www.quickenloans.com.